Arizona Department of Child SafetyGovernment & Public Sector · Child WelfareState agency · Frontline caseworkers statewide
Key People & Companies
Arizona Department of Child Safety
Frank Sweeney
Chief Information Officer at Arizona Department of Child Safety
SOLVE AI
Arizona Department of Child Safety · Internal
TachyonGPT
Neudesic · Internal
Steven Hintze
Chief Data Privacy Officer at Arizona Department of Child Safety
Azure OpenAI
Microsoft · LLM
IBM Consulting
consulting partner for GenAI implementation
Guardian
Arizona Department of Child Safety · Internal
+ 4 more entities in the full study
Key Results
- Reduced policy records removal time by 58%, surfacing prior case patterns with GenAI while maintaining human oversight, according to the NASCIO award documentation.
- Saved caseworkers approximately 17 minutes per call report, reducing documentation burden by over 2,800 hours annually through AI-augmented call summaries.
- Achieved a 40% productivity gain across teams, with data retrieval becoming 40% more efficient. As CIO Frank Sweeney told stakeholders, 'Data retrieval has become 40% more efficient, allowing staff to access critical information quickly and enhance their decision-making processes.'
- + 5 more results inside
“IBM Consulting team helped us implement key Microsoft gen AI solutions that have significantly improved the efficiency of caseworkers, enabling them to focus on what really matters—helping families.”
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