Key People & Companies
Chatmantics
Chatmantics Scheduler
Chatmantics · Internal
Chatmantics Assist
Chatmantics · Internal
IBM
Primary AI platform and cloud provider for voice agents
IBM Voice Agent with Watson
IBM · Voice AI Platform
Chatmantics Qualifier
Chatmantics · Internal
IBM Watson Assistant
IBM · LLM
Keith Scales
Chatmantics
+ 5 more entities in the full study
Key Results
- Reduced client acquisition costs by 60 to 70 percent through automated call handling and lead qualification.
- Handles over 250,000 inbound calls per month across client deployments.
- Achieved time to market for the platform in three months, compared to an estimated eighteen months without IBM support, as Keith Scales stated: 'We developed our platform in just three months. Without IBM's support, it would have taken a year and a half.'
- + 3 more results inside
“We examined a range of solutions from different vendors, but most products focused on only one medium — for example, social media — rather than providing a holistic solution for all channels. IBM was the exception, because Voice Agent with Watson offered the entire package, and the documentation and support were excellent, so we could see exactly how to build what we needed for our platform and our customers.”
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