TechnologyCase Study

Cisco: AI-Driven Network Operations at Enterprise Scale

Cisco: AI-Driven Network Operations at Enterprise Scale

·12 min read
CiscoEnterprise Networking & InfrastructureFortune 100 · 32M+ managed devices · 1B+ clients

Key People & Companies

Jeetu Patel

President and Chief Product Officer at Cisco

Deep Network Model

Cisco · LLM

Cisco

Cisco

AgenticOps

Cisco · Platform

AI Canvas

Cisco · Platform

Chuck Robbins

CEO at Cisco

Cisco AI Assistant

Cisco · Platform

Oliver Tuszik

EVP of Global Sales and CSO at Cisco

+ 18 more entities in the full study

Key Results

  • Autonomous Troubleshooting cut mean-time-to-resolution (MTTR) to minutes across campus, branch, and industrial networks, with some scenarios achieving near-second resolution times, according to Cisco announcements at Cisco Live EMEA 2026.
  • The Deep Network Model demonstrated up to 20% more precise reasoning than general LLMs and outperformed them by approximately 20% on CCIE-style multiple-choice questions, per internal benchmarks presented at Cisco Live.
  • Cisco C9350 Smart Switches with xFSU (eXtremely Fast Software Upgrade) achieved less than 5 seconds of traffic downtime during live patching, eliminating maintenance windows for critical infrastructure.
  • + 4 more results inside

For teams responsible for operating and securing distributed networks and infrastructure, AgenticOps represents a profound and fundamental shift away from complexity. This is the true power of Cisco as a platform. By delivering agentic capabilities aligned to critical IT operations priorities, we're combining Cisco's unique cross‑domain visibility, purpose-built models, and governance together to supercharge teams.

Jeetu Patel, President and Chief Product Officer at Cisco

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