FinanceCase Study

Citigroup: Agentic AI Automates Multi-Step Workflows for 5,000 Employees

Citigroup: Agentic AI Automates Multi-Step Workflows for 5,000 Employees

·11 min read
CitigroupBanking & Lending · Capital MarketsFortune 50 · 237,000 employees · 94 countries

Key People & Companies

Citi Stylus Workspaces

Citigroup · Internal

David Griffiths

Chief Technology Officer at Citigroup

Citigroup

Anand Selva

COO at Citigroup

Jane Fraser

CEO at Citigroup

Anthropic Claude

Anthropic · LLM

Prag Sharma

Global Head, Artificial Intelligence Centre of Excellence (AI CoE) at Citigroup

Ronit Ghose

Head of Future of Finance at Citi Global Insights

+ 14 more entities in the full study

Key Results

  • Pilot deployed to 5,000 employees across US, UK, India, and Canada in September 2025, with a four-to-six-week evaluation period to assess usage patterns, impact, and cost-to-value ratio. As reported by The Register, the pilot aimed to measure 'how people use the new capabilities, how impactful they are and how the cost to value ratio plays out.'
  • Broader Stylus Workspaces platform reached nearly 180,000 employees across 83 countries, with employees using AI tools 7 million times in 2025. CEO Jane Fraser told investors, 'The early results are very promising and we'll expand access to this in the months ahead.'
  • Automated code reviews via AI tools reached more than 1 million uses in 2025, creating 100,000 hours of weekly developer capacity. According to Constellation Research, these tools enabled Citi to unlock '100,000 hours of productivity every week of developer time.'
  • + 4 more results inside

The integration of Agentic AI into Stylus Workspaces is a pivotal moment in our commitment to empowering our workforce with cutting-edge tools. We're giving our people smarter, faster and more connected tools so they can focus less on manual tasks and more on the big ideas that drive our business forward.

David Griffiths, Chief Technology Officer at Citi

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