FinanceCase Study

Citigroup: Agentic AI Automates Multi-Step Workflows for 5,000 Employees

Citigroup: Agentic AI Automates Multi-Step Workflows for 5,000 Employees

·12 min read
CitigroupBanking & Lending · Capital MarketsFortune 50 · 230,000 employees · 90 countries · $12B annual technology spend

Key People & Companies

Citi Stylus Workspaces

Citigroup · Internal

Citigroup

David Griffiths

Chief Technology Officer at Citigroup

Jane Fraser

CEO at Citigroup

Anand Selva

COO at Citigroup

Google Cloud

Strategic cloud and AI infrastructure partner for modernization and AI tools

Citi Assist

Citigroup · Internal

Prag Sharma

Global Head Artificial Intelligence Centre of Excellence at Citi

+ 10 more entities in the full study

Key Results

  • Pilot deployed to 5,000 employees across US, UK, India, and Canada in September 2025, with a four-to-six-week evaluation period to assess usage patterns, impact, and cost-to-value ratio. As reported by The Register, the pilot aimed to measure 'how people use the new capabilities, how impactful they are and how the cost to value ratio plays out.'
  • Broader Stylus Workspaces platform reached approximately 180,000 employees across 84+ countries, with employees using AI tools 7 million times in 2025. According to a Constellation Research report, the bank retired or replaced 384 legacy applications in 2025 and completed over 1 million automated code reviews, creating 100,000 hours of weekly developer capacity.
  • Platform enables single-prompt execution of complex workflows that previously required multiple manual steps. According to a company press release, tasks such as 'identify the top five branded cards businesses in the U.S., distill their strategic goals, and translate these insights into Spanish' can now be completed 'via only one prompt input by user.'
  • + 4 more results inside

The integration of Agentic AI into Stylus Workspaces is a pivotal moment in our commitment to empowering our workforce with cutting-edge tools. We're giving our people smarter, faster and more connected tools so they can focus less on manual tasks and more on the big ideas that drive our business forward.

David Griffiths, Chief Technology Officer at Citi

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