Key People & Companies
ChatGP
Georgia-Pacific · Internal
Operator Assistant
Georgia-Pacific · Internal
Roshan Shah
VP – Applied AI & Products at Georgia-Pacific
Docgen
Georgia-Pacific · Internal
Georgia-Pacific
Amazon Web Services
Primary cloud and AI platform provider for ChatGP deployment
Amazon Bedrock
Amazon Web Services · Platform
Manish Sinha
VP of IT and AI Architecture Delivery at Georgia-Pacific
+ 9 more entities in the full study
Key Results
- Estimated millions in potential savings annually across 140 facilities from reduced machine downtime, lower off-quality production, and minimized waste, according to the AWS case study.
- Scaled from MVP deployment on 2 machines in December 2023 to over 20 production instances across 45 sites within 8 months, serving 500+ daily users with 10% monthly growth in weekly usage.
- Reduced troubleshooting time from 1-1.5 hours per issue to seconds by providing automated root cause analysis and recommended actions. As Senior Manager of Digital Transformation Ryan Holbird stated, 'Using generative AI to pull together information from various sources for quick and easy answers has been a game-changer for us. It's like having a digital expert who's always there, ready to help both new and seasoned operators find the right answers fast.'
- + 4 more results inside
“We have equipment that's 50 years old, and for many of these machines, we lack proper documentation about operating procedures. That knowledge exists in the minds of our experienced employees. We've built a capability where we can record a conversation between multiple subject matter experts or retired employees, and a large language model summarizes the discussion. The output is a document that looks as if it were created by the manufacturer, and the relevant knowledge becomes instantly available to all applications referring to the large language model.”
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