TechnologyCase Study

Orange Group: 90,000 Employees Adopt Multi-LLM Platform in 18 Months

Orange Group: 90,000 Employees Adopt Multi-LLM Platform in 18 Months

·10 min read
Orange GroupTelecommunicationsFortune Global 500 · 291 million customers · 26 operating CEOs

Key People & Companies

Live Intelligence

Orange Group · Internal

Orange Group

Dinootoo

Orange · Internal

Orange France

GitHub Copilot

GitHub · Framework

Laurent Leboucher

Group CTO and Senior Vice President of Orange Innovation Networks at Orange Group

Steve Jarrett

Steve Jarrett

Chief AI Officer at Orange

Azure OpenAI Service

Microsoft · Platform

+ 6 more entities in the full study

Key Results

  • Live Intelligence reached 90,000 employee users across the Orange Group, with 70% of staff having used in-house AI assistants—representing 100,000 employees or 80% of the workforce as of February 2025.
  • Chief AI Officer Steve Jarrett told investors, 'This year [2025] we are going to [achieve] 300 million EUROS in value generation across the business across those four domains'—customer experience, smarter networks, operational efficiency, and new revenue streams.
  • Orange trained 35,000 employees on generative AI in less than one year, with Dinootoo's most active users saving an average of 2 hours per week and 10,000-12,000 weekly active users.
  • + 4 more results inside

This collaboration with OpenAI is foundational to our strategy of using state-of-the-art AI models that are both trusted and responsible. This strategy drives new use cases to address sensitive enterprise needs, help manage our networks, enable innovating customer care solutions including African regional languages, and much more. The most advanced AI, like these new OpenAI open models, and our world-class team of AI experts allow us to balance value generation while mitigating cost and environmental impact, in line with our Responsible AI approach.

Steve Jarrett, Chief AI Officer at Orange

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