SmartlyAdvertising Technology700+ enterprise brands · $5B+ managed ad spend
Key People & Companies
Smartly
Llama 3.1 8B
Meta · LLM
Kubernetes
CNCF · Platform
Erik Karsten
DevOps Engineer at Smartly
Kuumola
Smartly
Nadine
Smartly (built with Intercom Workflows) · Internal
Intercom
Customer support and chat platform with automation integrations
Key Results
- 80% reduction in time to create support tickets, as the Meta blog post reported that 'Applying Llama for ticket automation saved teams about 80% of their time by eliminating duplicative work while delivering consistent, professional customer messages.'
- 50% reduction in time to draft customer resolution messages through automated generation of technical explanations, according to the Llama case study.
- Customer satisfaction scores for technical support increased following deployment, with the case study noting that 'Customer satisfaction scores for Smartly technical support are up.'
- + 4 more results inside
“As an open-source platform, Llama gives us the flexibility to run on our private infrastructure and stay competitive without the high costs of proprietary software. With Llama, organizations like ours can innovate rapidly, create custom solutions and adapt quickly”
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