Key People & Companies
Swindon Borough Council
Fly-tipping Reporting System
Swindon Borough Council · Internal
Report It
Swindon Borough Council · Internal
StreetSmart
Swindon Borough Council · Internal
Sarah Peña
Emerging Technologies Lead / Head of Emerging Technology and Business Improvement at Swindon Borough Council
AWS
cloud platform and AI services provider for image recognition and ML
Rekognition
AWS · Image Recognition
Councillor Robert Jandy
Cabinet Member for Organisational Excellence at Swindon Borough Council
+ 12 more entities in the full study
Key Results
- Average cleanup time dropped from 10 days to 4 days—a 60% reduction—enabling faster response to hazardous waste and reducing citizen complaints. Michael Gove, Secretary of State for Levelling Up, stated: 'Swindon Borough Council, for example, now takes an average of four days, instead of 11, to clear up fly-tipping after developing AI software to process reports submitted by residents and then work out the most efficient way for street teams to tackle them' [src-06].
- Annual savings of £28,000 in fuel and staffing costs, with 2,137 staff hours saved on ground operations and £3,000 in fuel costs alone [src-06, src-05, src-15].
- 83% efficiency increase in case resolution, with 98% of citizens rating the new system 'good to excellent' in satisfaction surveys [src-10, src-02, src-12, src-15].
- + 4 more results inside
“AWS was really engaging, easy and open to work with, and seemed to really care about the people of Swindon and the potential social good this project could do. The changes we have made with AWS have made it much easier for citizens to report, to be able to be updated on cases and we now have faster turnaround times.”
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